Terms of Service

1. The service

UNNICA CRM is a customer relationship management platform that offers, among other features:

• ·Sales pipeline and lead management
• ·Communication via WhatsApp Business API (Meta)
• ·Communication via Instagram Messaging API (Meta)
• ·Google Calendar integration for appointment synchronization
• ·Customer service automations and messaging flows
• ·Bulk messaging via Meta-approved templates
• ·Sales reports and analytics

The service is provided by InovareX Ltda, CNPJ 61.225.347/0001-27, headquartered at Av. Brig. Faria Lima, 1811, Suite 115, Jardim Paulistano, São Paulo/SP, ZIP 01452-001, Brazil.

2. Eligibility and account

To use UNNICA CRM, you must have legal capacity to contract. By creating an account, you agree to:

• ·Provide truthful, accurate, and complete information at registration.
• ·Keep your account information up to date.
• ·Keep your access credentials secure and not share them with unauthorized third parties.
• ·Notify UNNICA immediately in the event of unauthorized use of your account.

3. Acceptable use

UNNICA CRM must be used for legitimate commercial purposes. The following are expressly prohibited:

• ·Sending spam, unsolicited messages, or content that violates Meta's policies.
• ·Using the system for illegal, fraudulent activities, or those that violate third-party rights.
• ·Attempting to access systems, accounts, or data without authorization.
• ·Reselling, sublicensing, or redistributing the service without express written authorization.
• ·Using automations to deceptively simulate human interactions.

Violation of these rules may result in immediate account suspension, without prior notice and without entitlement to a refund for the unused period.

4. Third-party service integrations

Google Calendar, WhatsApp Business API and Instagram Messaging API

UNNICA CRM offers optional integrations with external platforms. By activating them, you authorize the access described below and assume responsibility for complying with each platform's policies.

5. Plans, payments, and cancellation

UNNICA CRM is offered in plans with a free trial period and paid plans with recurring monthly or annual billing, as described on the pricing page.

• ·Cancellation can be done at any time by the user within the platform.
• ·Upon cancellation, access is maintained until the end of the contracted and paid period.
• ·There are no pro-rated refunds for unused periods, unless otherwise required by law.
• ·In case of non-payment, access may be suspended after email notification.
• ·Plan price changes will be communicated with at least 30 days' notice.

6. Intellectual property

UNNICA CRM, including source code, interface, brand, logo, and documentation, is the exclusive property of InovareX Ltda and protected by Brazilian intellectual property laws.

Data entered by the user on the platform (leads, contacts, conversations, deals) is the property of the user. UNNICA claims no rights over this content and does not use it beyond what is necessary to provide the service.

7. Availability and support

We commit to maintaining UNNICA CRM available with an uptime target of 99.5% per month. Scheduled maintenance that causes downtime will be communicated by email or platform notice with at least 24 hours' advance notice.

Technical support is provided by email at contato@unnica.com.br and through the support channel within the platform itself. We are not responsible for outages caused by failures in third-party services, such as Meta or Google infrastructure.

8. Limitation of liability

To the extent permitted by Brazilian law:

• ·UNNICA is not liable for indirect losses, lost profits, or consequential damages arising from the use or inability to use the service.
• ·UNNICA's total liability is limited to the amount paid by the user in the three months immediately preceding the event that gave rise to the claim.
• ·UNNICA is not responsible for the actions, omissions, or policies of third-party platforms integrated with the system, such as Meta, Google, or telecommunications operators.

9. Suspension and termination

UNNICA may suspend or terminate access of any user who:

• ·Violates these Terms or the Privacy Policy.
• ·Uses the service for illegal purposes or those that harm third parties.
• ·Jeopardizes the security or integrity of the platform.
• ·Fails to make payments after notification.

In case of termination due to violation, the user's data will be removed as described in the Privacy Policy. In case of voluntary cancellation, the user may export their data before the end of the contracted period.

10. Changes to these Terms

We may update these Terms to reflect changes in the service, available integrations, or applicable legislation. Significant changes will be communicated by email with at least 15 days' notice. The last update date is always shown at the top of the document. Continued use of the platform after changes take effect implies acceptance of the new Terms.

11. Jurisdiction and applicable law

These Terms are governed by Brazilian law, especially the Consumer Protection Code (Law No. 8,078/1990), the Internet Civil Framework (Law No. 12,965/2014), and the General Data Protection Law (Law No. 13,709/2018). Any disputes that cannot be resolved amicably will be submitted to the jurisdiction of the court where InovareX Ltda is headquartered, waiving any other jurisdiction, however privileged.