User Rights
Data Deletion
How to request the complete removal of your data from UNNICA CRM
You have the right to request the deletion of all your personal data and your organization's data stored in UNNICA CRM, including data collected through integrations with Facebook, Instagram, and WhatsApp. This page explains how to do this in a simple and transparent way.
What will be deleted
When you request account deletion, we permanently remove:
- ·Registration data: name, email, phone number, and account password
- ·Operational data: leads, contacts, deals, tasks, and activity history
- ·Conversations: messages sent and received via WhatsApp and Instagram stored in the CRM
- ·Integration tokens: access credentials for Google Calendar, WhatsApp Business, and Instagram
- ·Settings and automations: flows, templates, and rules configured in the platform
- ·Organization data: all data linked to the registered company
Facebook and Instagram data deletion
Meta Platform Policy Requirement
If you connected your Facebook or Instagram account to UNNICA CRM, when you request data deletion on this page we remove:
Meta access tokens
All Facebook and Instagram OAuth tokens are revoked and deleted from our servers immediately after the request is confirmed.
User identifiers (IGSID/PSID)
The unique Instagram and Facebook identifiers linked to your leads are permanently removed from the database.
Message history
All conversations received via Instagram DM and WhatsApp stored in the CRM are permanently deleted.
Important: deletion in UNNICA CRM does not remove data stored directly on Meta platforms (Facebook, Instagram, WhatsApp). To delete data directly from Meta platforms, access the privacy settings of each platform or consult the Meta Privacy Policy.
How to request deletion
Via UNNICA CRM dashboard (recommended)
If you still have access to the account, go to Settings > My Account > Delete account. Deletion is processed immediately and you will receive an email confirmation.
By email
Send an email to privacidade@unnica.com.br with the subject "Data Deletion Request" and include:
- ·Full name of the account holder
- ·Email address registered in UNNICA CRM
- ·Company name (if applicable)
- ·Whether you want partial deletion (Meta data only) or full account deletion
Timelines and confirmation
Immediate
Revocation of Meta and Google access tokens
Up to 5 business days
Deletion of all data from the database
Up to 30 days
Complete removal of system backups and logs
After processing, you will receive an email confirmation with the deletion protocol. Keep this protocol as proof.
Data we cannot immediately delete
In specific situations, Brazilian legislation may require us to retain certain records for a defined period:
- ·Access records and navigation logs, retained for 6 months as required by the Brazilian Internet Civil Framework (Law No. 12,965/2014)
- ·Tax documents related to payments, retained for the applicable legal tax period
- ·Data necessary for defense in ongoing judicial, administrative, or arbitration proceedings
Questions
For any questions about data deletion or exercising rights under LGPD (Brazil's data protection law):
Privacy and LGPD: privacidade@unnica.com.br
General support: contato@unnica.com.br
InovareX Ltda · CNPJ 61.225.347/0001-27
Av. Brig. Faria Lima, 1811, Conj. 115, Jardim Paulistano, São Paulo/SP, CEP 01452-001